Return And Refund Policy
If you are not 100% satisfied with your purchase, simply return it for a full refund. You can return your purchase for up to 10 days from the date of purchase provided that the packing is unopened.
All items purchased on PacificBru website are returnable. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount. No returns will be accepted after 10 days or after the product packing is opened.
The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for full refund to be issued. No refund will be issued if the product shows signs of use. Once we have received your return at our warehouse, We will credit you in the same manner as your original payment within 7 days of receiving the returned item.
Please return your purchase to the following address:
PacificBru Coffee (Administrative Office)
Unit 328, Level 3, Block A, Kelana Centre Point,
47301 Petaling Jaya,
We are always here to help, if you have questions, please email to [email protected]